![]() We greatly appreciate your valuable insights and would like to address some of the points you mentioned. That said, we overall had a pleasant stay and certainly consider the Andaz Vienna again.…ĭear aferret, Thank you for taking the time to share your detailed feedback about your recent stay at Andaz Vienna. After all, tasty breakfast is served in the morning. And, unfortunately, the guests above our room were noisy: we heard every step when they came home late – hoped a new hotel had better sound insulation. cannot be turned off completely at night. A/C seems to be centrally controlled i.e. Nice: soft drinks are included in the rate, and there is a comfy chair to unwind. The room has an open type bathroom with little privacy not our preference, but acceptable. We had a corner room on a high floor, but the view is rather limited, basically the condos next to the hotel and a glimpse of the skyline in-between. The restaurant has a decent wine list, although not all options were on stock, pity. We liked the rooftop bar (although music is already quite loud in the late afternoon): tasty cocktails with a view. It was the first time we tried the “Andaz concept”: solid service, but way more relaxed than a traditional 4* superior hotel. The hotel is rather new, staff is friendly and helpful. The Andaz is located in a rather quiet residential and office high-rise district not too far away from the main station, so this means a tram (or Uber) ride to the city centre. My warmest regards, Michel Wittwer General Manager Once again, we apologize for the inconveniences you experienced during your stay and thank you for bringing these matters to our attention. We understand the importance of these details in enhancing the overall guest experience, and we will take steps to rectify these issues immediately. Your comments about the lack of assistance with luggage, the attitude of our housekeepers, and the absence of a welcome letter and prepared check-in message are disappointing to hear. Rest assured that we will be conducting a thorough review of our procedures to ensure that such lapses do not occur in the future. Providing exceptional service is at the core of our values, and it is clear that we fell short of your expectations in this regard. Also we are genuinely sorry that you felt our staff was rude and that your requests were not addressed promptly. Your feedback is invaluable to us as it allows us to identify areas that require immediate attention and improvement. Overall, I wouldn’t stay there again.…ĭear Navigator, We deeply regret to hear about your recent experience at our hotel, and we sincerely apologize for any inconveniences you encountered during your stay. However, there are some things that were lacking for the star rating the hotel has. ![]() I’m OK with anything from a Fairfield Inn to a Four Seasons. It is new and looks like they’re still trying to figure it out. Walking to the very center of town is about 30-35 minutes STAFF The staff were very nice and efficient. I wonder if they realize that it’s confusing for anyone outside of Vienna. There are 2 changing rooms and both are labeled with stick figures that make it hard to figure out which one is male and which one is female. If you’re going to give a free minibar at least make at an attempt to offer something worthwhile. They offer a free mini bar but when you get to the room only water and a packet of wafers(?) are given. Free wine for a couple of hours every day was nice. HOTEL The hotel is more like an apartment complex than a hotel. Had to request a paper menu delivered to room. It was labeled but not filled in with any items. ![]() Room service menu on television was non existent. Bed was hard as a rock and not comfortable at all. We had a table break on us out of nowhere and discovered the skinny leg was attached to particle board. ROOM Furniture tries to look artistic but ends up looking more like IKEA. Kind of trendy hotel but wasn’t the best for me. Hotels near University of Applied Sciences Technikum Wien.Hotels near Sudtiroler Platz-Hauptbahnhof Station.Hotels near Sudtiroler Platz Central Station.Hotels near Wien Quartier Belvedere Station.Hotels near Heeresgeschichtliches Museum.Hotels near La Note Bleue - Frederic Chopin Monument. ![]()
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